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i the customer

i have been a verizon customer for more than 15 years and my experience  with this company is not good you tried to confused the customer  i have expirences that verizon never address like 5 years ago two brand new phones  stop working and  nothing was done by the company ..the rewards program is a joke i have never gotten anything in my 16 years as a customer if you look i have paid this company 35000 thousands dollars since i have been a costumer since 2003 many years . your coverage is very good  but we the customer are the ones that meke verizon what it is today..thank you daniel [removed]

Personal information removed as required by Verizon Wireless Terms of Service

Labels (1)
Re: i the customer
Sr. Member

If you are unsatisfied why stay. Leave for another carrier. if you phones stopped working they should be under warranty for the first year. Also you had the option to purchase insurance.

Re: i the customer
Customer Support



We appreciate the 15+ years you've been with us and certainly want you to have nothing but the best experience. It's never our intent to confuse any of our customers though. So that we can ensure that we address your concerns, please provide more details about what's going on. What exactly happened that caused confusion? What specific concerns do you have when it comes to Verizon Up? Please share information regarding what happened with the phones that you purchased five years ago.


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Re: i the customer
Sr. Member

The network is what Verizon what it is, not the customer. Good customers, bad customers - it's the same with every carrier. If you're not happy, choose another carrier. I left the others because I was tired of having poor service -first carrier was Verizon so it's not like I have any bias as I left them before in the past.

When something isn't working, you try something else.