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I traded in my iphone device in March of 2021
they never gave me credit for that phone
and now I went to the store asking for my credit
they are playing stupid
they tell me there is nothing they can do
i do not have the device
of course they kept it
they are probably stealing phones
how many other people they stole phones from
this is the 42nd st store in manhattan ny
the manager his name said is Colin would not provide his last name
very rude
suggested i go look for the person who signed me in for the new plan in a different store
maybe she kept the phone?
anyway this is a tragedy is a $1000 dollar credit that either verizon is taking from me
or employees stealing phones
anyway i want my credit i am paying too much for this plan already and 2 phones
any suggestions will be greatly appreciated
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elcafetero, getting a trade in promotion when you upgrade is always great. The last thing we would ever want is for you to miss out on a promotion. We will be pleased to help you. I sent you a Private Note. Please reply to the private Note at your earliest convenience.
-Jacob