i have being trying for 5 months, any suggestion how to make it right, please tell me. I went to Verizon store in August 2021 to get an apple watch for my daughter. The agent told me that there is a promotion and i can get an ihone SE for free with new phone line. Since my daughter was new to the account, i said ok to get the iphone SE. Since then, i have been getting charged $16.99 a month for the iphone SE. I went to the store and they told me to wait 3 month for the promotion to kick in. I did, nothing. I went back to the store and they told me to call support. I called support. they told me they can not do anything and i should call another department. I did. The agent told me that everything will be reversed and i will be be getting charged again. It may take a billing cycle to show. I waited 2 and nothing has happened. i open a ticket via emails and now they tell me they dont have a record of my last call with the agent and i should go back to the store. Typical case of passing the problem. Any help guys how to make it right?
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