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many features on verizon.com are unusable.
dovfriedman
Member

Does anyone know how to reach out to the verizon.com web engineering department? There are a few issues that I'd like to report.

  • navigating from a linked "mobile" and "home" account hardly ever works, endless page refresh
  • unable to edit any options in account settings > Security, constant "Oops! something went wrong."
  • unable to edit any options in account settings > Account Management, constant "Oops! something went wrong."
  • unable to add additional "Contact numbers" in account settings > Contact & Billing

To name a few.

Thanks

 

 

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Re: many features on verizon.com are unusable.
vzw_customer_support
Customer Support

We are concerned to hear that you are having issues with our website. This is definitely not the experience that we want for you to have, and we will be happy to help you get this corrected. For how long have you had this issue? Have you tried to refresh your browser or use a new browser to see if the issue continues? DavidR_VZW

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Re: many features on verizon.com are unusable.
Tigerstep
Sr. Member

You're not gonna get much help besides the usual scripted response. Verizon's website being user unfriendly has been known for years. Personally, I use the app since it's better put together than the site.

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