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military
rlriordan
Member

we have been customers of verizon for many years

we are a military family

we have 5 lines

and yet we cannot get a promotion for the amzon prime

this is horrible customer service

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Re: military
rcschnoor
Sr. Leader
Sr. Leader

Are you talking about Amazon Prime Video? Are you talking about Amazon Prime subscription service?

Possibly you should be talking to Amazon and not posting on a Verizon Wireless forum.

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Re: military
vzw_customer_support
Customer Support

ririordan, let me first say that I appreciate you for your service and serving our country and the loyalty to our company. We don't want you to feel this way it's important to know all the ins and outs and get this working for you. I  know how important it is to ensure you get all the perks you need. What steps have you taken to take advantage of Amazon Prime? What happens when you try to sign up for it? Take a look at his link and let me know if this helps.  https://www.verizonwireless.com/military/

 

JenniferL_VZW

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Re: military
Tigerstep
Sr. Member

Click on 'i' https://www.verizonwireless.com/military/

It says to finance a new smartphone on a new line to qualify. This isn't horrible service, this is not qualifying if you don't meet the criteria.