new customer

[User5710]

I recently switched by wireless service to Verizon. I have never been so disgusted with the customer service and support. One of the two new phone i purchased quit working in about 3 weeks. Now I am getting a run around from the local store, customer support and anyone else I have attempted to resolve this issue with.  

CAN'T GET A NEW PHONE, CAN'T GET ANY RESPECT AS A NEW CUSTOMER, NO ONE CAN HELP ME.  

This is ridiculous.  

[Tigerstep]

Stores only care about sales and CS is primarily for billing issues. If your phone is having problems and there's no physical damage, you request tier 2 for a free warranty replacement.

Remember, carriers don't make the phones so this could have happened with any provider.

[JN0614]

CALL  MY M

E