HERMONEY, we want to ensure your services are working as they should. I welcome the opportunity to assist. Are you currently utilizing our Verizon Wireless Home Phone Connect (HPC) service or are you referring to residential landline service? If the latter, you can call Verizon Community via the number dexman provided. If the issue is with your Verizon Wireless HPC, let us know so we can reach out to you for additional troubleshooting.
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As a valued customer, your concerns are our concerns too and we're sorry to hear that you're experiencing problems reaching Verizon landline's Customer Service Team by phone. I apologize that you're experiencing service issues with your landline phone and there is an alternate phone number to reach our partners at Verizon Communications at 888-553-1555. We offer several options to contact Verizon Communications, one of which is from their Contact Us website at http://spr.ly/6605Gj6lh.
I'm confident that you'll receive the assistance that you need.