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old still recieving my text messeges
mgnueva
Member

I activated a Samsung S21 Ultra, but the old Pixel 2XL is still receiving text messages.  I will note that when I activated the new phone I did not know the old phone had to be turned off, so it was left on.  Afterward I did turn off the old phone and turn the new one off and on again, but when I turned on the old phone again to see if that worked it was still receiving texts.  How can I fix this?

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Re: old still recieving my text messeges
Ann154
Expert
Expert

Have you removed the SIM card from the old phone?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: old still recieving my text messeges
vzw_customer_support
Customer Support

Receiving texts to a previous phone is a concern. Our goal is to help. When you turn off the old phone, are you receiving texts to the new phone? What's the make and model of the old phone?

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