. I noticed my signal was reduced but thought it an anomaly so I didn't really pay attention. Over the next month it noticed it as the service area was also reduced. I have called 4-5 times and talked to many people and been transfered all over the place to someone who could supposedly help me. I was told all the equipment in the area was functioning properly. That's great that it is working but the service was still worse than it had been.
I do use wi-fi calling when I'm home but my phone is called a "mobile device". I live in the rural area in KS and there have always been dead spots and underserved areas where no signal is available. Now there are more of them. The coverage map may show where coverage is technically "available" but it is misleading.
I have called and talked to many 'techs' and was told tickets were started-call back 2 weeks later only to find there was no ticket. finally got to a tier 2 person, sent me out a signal booster-again not much help with a "mobile phone". It worked great for 2 weeks but now, even with the booster I am luck to have 2 bars in my house.
Tired of sitting on hold for hours, being lied to, and mislead. Is any of the higher ups at verizon pay attention to calls and reported problems or do they just not care?
