porting number from virgin to verizon
youngmagock
Newbie

Just switched over from virgin mobile and didnt correctly port number over to my verizon wireless prepaid iphone. I called virgin and they gave me my old account number and thats it. How can i fix this? I cant receive calls and some texts

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Re: porting number from virgin to verizon
vzw_customer_support
Customer Service Rep

I'm so sorry about this youngmagock. Which iPhone do you have? You can try powering off both phones, then turn on iPhone and see if that helps. (Leaving old phone off.)

Otherwise, please reach out to PrePay directly at 888-294-6804. You can select options 4, 6, 4, to get to a representative right away.

Thank you,
VanessaS_VZW
Follow us on Twitter @VZWSupport

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Re: porting number from virgin to verizon
vzw_customer_support
Customer Service Rep

I'm so sorry about this youngmagock. Which iPhone do you have? You can try powering off both phones, then turn on iPhone and see if that helps. (Leaving old phone off.)

Otherwise, please reach out to PrePay directly at 888-294-6804. You can select options 4, 6, 4, to get to a representative right away.

Thank you,
VanessaS_VZW
Follow us on Twitter @VZWSupport

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Re: porting number from virgin to verizon
sprmankalel
Champion - Level 3

vzw.com/port

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