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pound pay
saldp
Member

Occasionally, when I dial out I get message that my account is at $0 and I need to replenish my account. This is followed by "pound pay switch 119-2". What is this about????

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Re: pound pay
vzw_customer_support
Customer Support

I'm sorry to learn you're having issues with your Prepaid service, saldp. I know how important it is to be able to have service and more minutes available. Since it's a prepay account, you can do so by calling 888-294-6804. You can also find information here http://vz.to/1iSHE9R

AdaS_VZW
Follow us on Twitter at @VZWSupport 

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Re: pound pay
vzw_customer_support
Customer Support

I'm sorry to learn you're having issues with your Prepaid service, saldp. I know how important it is to be able to have service and more minutes available. Since it's a prepay account, you can do so by calling 888-294-6804. You can also find information here http://vz.to/1iSHE9R

AdaS_VZW
Follow us on Twitter at @VZWSupport 

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Re: pound pay
Beccaree001
Member

What if it’s not a pre pay account???

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Re: pound pay
Erinmcfarlane
Member

me flippin too! just happened to me. i restarted my phone and now it just says"your call cannot be completed as diald. please check the number and dial again". so irritated at this!

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Re: pound pay
vzw_customer_support
Customer Support

Erinmcfarlane, we want to get this resolved for you. How long has this been going on?

LauraL_VZW

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