Verizon is already fractured between land line and wireless. Now I find that the post pay account side of Verizon doesnt work with the prepay side, so if a current customer wants to change services they have to go to the specific representative which caused me several chat sessions and a couple of phone calls. It's really rediculous and not good customer service. Why can't Verizon have streamlined corporate communication and stop forcing customers to talk to numerous reps.?
We always want to provide you with the support needed, and value your time. Specific teams have certain access, which is why we may have you work with a certain department. What concerns are you having?
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