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"The wireless customer you called is not available at this time."
JBoswell01
Newbie
‎03-11-2019 10:59 AM

I keep getting this error message whenever I try to call a specific person... the number I'm calling is not a wireless number though (it's a landline), there's no reason it should be unavailable. Any idea what the problem might be?

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Re: "The wireless customer you called is not available at this time."
vzw_customer_support
Customer Service Rep
‎03-13-2019 11:11 AM

I love a good mystery, and I agree it’s strange to hear the recording saying you’re calling a wireless number when it’s not a wireless number. Let’s see if we can turn over some clues to discover what’s going on. Have you had an opportunity to call the specific number from another phone? If so, then what happened? One idea on why the recording states “wireless customer” is that they have immediate call forwarding set up so that all calls are transferred to a wireless number.



DavidH_VZW

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