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"Voice Mail Not Authorized" ??

I have been using Verizon for two or three months with no problems with a new Motorola 4G+.  This morning someone tried unsuccessfully to leave me a voice mail.  I tried to check voice mails and keep getting a message that I am not authorized to use the voice mail service.  I went on line to my account and it still says that voice mail is included in my service.  Any suggestions?  Thanks!

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Re: "Voice Mail Not Authorized" ??
Verizon Employee

We know how important it is to have access to your voice mail SIB3L5 . Have you updated your plan recently? Is this a new phone you're using? Have you tried calling your voice mail from a different phone by dialing your ten-digit number and selecting the star key. You will be asked for your password. If you continue to have issues, we may need to reset the voicemail in our system.


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