Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
"Voice Mail Not Authorized" ??
SIB3L5
Member

I have been using Verizon for two or three months with no problems with a new Motorola 4G+.  This morning someone tried unsuccessfully to leave me a voice mail.  I tried to check voice mails and keep getting a message that I am not authorized to use the voice mail service.  I went on line to my account and it still says that voice mail is included in my service.  Any suggestions?  Thanks!

Labels (1)
0 Likes
Re: "Voice Mail Not Authorized" ??
KinquanaH_VZW
Verizon Employee

We know how important it is to have access to your voice mail SIB3L5 . Have you updated your plan recently? Is this a new phone you're using? Have you tried calling your voice mail from a different phone by dialing your ten-digit number and selecting the star key. You will be asked for your password. If you continue to have issues, we may need to reset the voicemail in our system.

KinquanaH_vzw

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes