rebate issue

[mjohnpb]

I have had enough of this runaround!!! Been trying for almost 6 months to get the bring your own device rebates that I was promised.... over 30+ hours on the phone and chats. Where is the accountability? You have no problem taking my money and expecting me to honor my agreement but you won't honor yours!!!!!!!!!!

[vzw_customer_support]

mjohnob, I am saddened to hear that you have needed to put so much effort into getting your rebates. As I know these can be very valuable, I would want to ensure that I was seeing that offer. We are happy to look into this for you. Please respond to the Private Message that has been sent. 

-LorenB_VZW If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!