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reception strength
gc1665
Member

I have had verizon service for countless years and never had an issue with reception strength at my office.  In the last week i have lost coverage.  Down to one bar and can't use the phone anymore.  Other phones in the location on verizon have the same issue.  What options are available to help restore phone signal?

Help.

Labels (1)
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Re: reception strength
Ann154
Expert
Expert

Have you tried to reboot the phone to reestablish the connection to the Verizon Wireless network?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: reception strength
gc1665
Member

Yes, I tried a hard reset several times

Greg [removed]

Personal information removed as required by Verizon Wireless Terms of Service

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Re: reception strength
vzw_customer_support
Customer Support

GC1665, I depend on my service too. Let's get this figured out. Has anything changed in the area such as construction, new development, higher congestion? What is your zip code? Is this issue happening indoors?

 

Alberto_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: reception strength
gc1665
Member

It is inside only.  Nothing has changed in the area.  My zip is 92124.

Greg [removed]

Content modified as required by Verizon Wireless Terms of Service

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Re: reception strength
vzw_customer_support
Customer Support

Thank you for the details, gc1665. We unfortunately would not be able to guarantee indoor service. There are many factors that are out of our control that can cause interference. This can be from the foundation of the building, foliage, seasonal changes, and line of sight with the towers. What we can do is go over options to assist with indoor service. Do you have access to WiFi? If so, we would recommend using WiFi for calls and data. You can learn more about WiFi calling here, http://spr.ly/6584DFdKQ.

 

Danielle_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: reception strength
gc1665
Member

no increase signal strength changing to wi-fi calling.

Greg [removed]

Personal information removed as required by Verizon Wireless Terms of Service

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Re: reception strength
deloused
Sr. Member

It's time to look into another carrier that provides better service where you need it

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