refund for returned phone

[beladybug]

I still haven't received my refund for my phone I returned in February and I have been getting the run around.  Can someone tell me if there is someone who I can contact regarding getting my refund back, that won't give me the run around?  I swear I am thinking of reporting them to the BBB if I don't receive my refund soon. 

[Ledsteplin]

Have you checked your bill to see if your refund was credited to your account. Verizon does not usually send refunds. It's usually a credit to the account and may not be shown until the next billing cycle.

[beladybug]

My service was for pay as you go and the phone they sent me was defective, that is why I was suppose to get a refund.

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Ledsteplin <forums@verizonwireless.com> wrote:

Ledsteplin created the discussion

"refund for returned phone"

To view the discussion, visit: https://community.verizonwireless.com/message/1260579#1260579

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[vzw_customer_support · Accepted solution]

No need to runaround no more beladybug! Help is here. I do know you mention this was a prepaid issue. We don't have access to prepaid but the great news is you can contact them directly at 888-294-6804. I am confident they will be able to assist you.
AmberF_VZW
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