ringback tones

[Darcyjames]

Hi, I had the ringback tone app , then tried the HD phone feature, in doing so lost the ringback app. I now have the app back but when I try to get the ringback tone I had before it gives me an error code saying I have already purcased it, but it is not in my purcased tone list, any idea how to reset or restore my purcased tones?

Thanks

[Darcyjames · Accepted solution]

The error code is 218

[Snn5]

Advanced Calling/HD calling/VoLTE is not compatible with ringback tones.  To use ringback tones you must turn off AC/HD/VoLTE.

[Darcyjames]

Yes, I know, I already did that

[Snn5]

So, then you have decided that having ringback tones is paramount to HD calling and talk.data simultaneously?

[Darcyjames]

Yes, the HD only works if the other caller has it too, and I really didn't notice a big difference

[Snn5]

Yeah.  Calls are great.  I never had much use for simultaneous talk/surf.

[sprmankalel]

Not sure how you fix that problem. Maybe there is a feature still attached to your account that is blocking the RBTs. Are you able to purchase and use any other tones?

I love my RBTs. I will not switch to advanced calling until it is capable of supporting RBT or VZW forces me to.

[Darcyjames]

Yes, it's up and running, and I was able to download one of the other rbt's from before, just not the one I really want.TV

[Snn5]

I honestly had forgotten about ringbacks...I thought they were discontinued with basic/feature phones.