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service rep lied
tdw1
Member

Verizon's service reps lie routinely.  Apparently that's what they are paid to do.  I've been trying to get a trade-in issue resolved for SIX MONTHS and every time I call and spend an hour of my life on the phone with them, they start from scratch, and then finally figure out what I'm talking about, promise me they've taken action that will show up on the next bill.  Nope, it NEVER happens.  They just tell you want you want to hear, they make it next to impossible to contact them for human-to-human interaction.  

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Re: service rep lied
vzw_customer_support
Customer Support

That's definitely not the experience we want for you! I'm sure I can review everything for you, and I'm so sorry for the delay with a resolution. I will also be sending you a Private Note, to continue. Thanks! -Jordan

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customer support is poor -- leadership needs to know and...
jamesyu130
Member

customer support is poor -- leadership needs to know and heads need to roll to send a message of lack of understanding.

either leadership ignores and thinks that the public is full of plebs or something is up -- never had such a horrible experience

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