Verizon is really terrible
It should be 1080P anyway rather than 720P
That would be nice..Unfortunately I think the reason why its not 1080 is because verizon lacks enough spectrum to support 1080 right now. Its why they charge extra for 1080 to reduce the incentive for people to use it as their network lacks ability to handle 1080. One thing I've noticed coming from t-mobile is that their speeds are far superior to verizons. Hopefully with the new c-band spectrum that verizon purchased last year it'll help with streaming HD.
shotgunanybody, we definitely want to help make sure that you can get the best help possible with your account and service. So we can look closer into this, please send us a Private Note.
JoseL_VZW
I’m having the same issue. An error when toggling the 720p streaming feature for my line.
customer support is clueless and have no idea what to do.
Join the club my friend. Believe me, reps and IT support will tell you the same thing. “Everything looks good on their side and so the issue is with you or your phone.” Trust me though, the issue is clearly a back-end issue with Verizon and the only way it’s going to get fixed is if enough people complain about it. I submitted a ticket, sent in screenshots of the error and the last I heard, which was last week the issue is still under investigation. If you want to submit a ticket yourself, take some screenshots of the error, tell a rep that you want to submit a ticket, send them some screenshots and make sure you get the ticket number for future reference. You can also ask them to link your ticket with mine as they are both for the same issue and there are plenty of notes on my ticket to explain what’s going on. In the meantime, keeping checking in on the submitted ticket and cross your fingers.
After sending my response to your message, I received a notification from the reddit post I had made in the verizon channel regarding this issue that a user experiencing this same issue finally had his ticket completed and the issue had been fixed. Out of curiosity I tried to turn on the 720p in my account and it worked despite not getting notified that my ticket had been completed. If you can't turn on your 720p right now then submit a ticket, use my ticket # as a reference and theyll fix the issue.
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