Wow! Looks like Verizon doesn’t know how to process trade in’s. I’m in the same boat. Was offered $700 to trade in my IPhone X on a new iPhone 12 Pro Max. I returned my old phone in the box with the label they provided. I have the tracking number showing the old phone arrived in their warehouse but their trade in status shows it wasn’t even shipped yet. The last rep I spoke to said it was in their warehouse so at least there’s that but I received an email saying “Your device promotional credit has been removed from your account.” Every time I call, I am told. “Don’t worry.” “I took care of this for you.” Bla bla bla but here I am still waiting to get my credit applied to my bill. Verizon you need to get your act together. This is easy stuff.
Hello, treyedean. We are sorry to hear about the trouble you are having with getting your Trade In promotion. We would be happy to help. We have sent you a Private Message to better assist you. *Cassie
I have same issue. I was promised $440 trade in value by the Verizon representative at the store for iPhone X 64 gb and also for iPhone 8+ 64 gb. Verizon updated the status that they are giving $185 final trade in value for iPhone X and $131 for iPhone 8+. They also have updated that "Expected device matches received device". We have videos and pictures of the devices right before they were put into box for shipment. I have 9 lines with Verizon and will switch out to other carrier.
Reading all the trade in horror stories, I wonder how common success is! In 2019, I traded in my Samsung S8+ and DID get the monthly credits (for 23 months before I switched carriers). That wasn't a high value trade-in (maybe $200) but now I feel very lucky that it worked...
Starlinktaz-
The last thing we ever want is for you to leave our family. Making sure that you get the promotion you qualify for is essential. Please send us a message so that we can further assist with your account www.vzw.com/contactus
-Angie
Same thing happened to me!
We know how important it is to get the credits promised and we are here to ensure you do. Can you please send us a Private Message, so we can discuss? *Lisa
Absolute disaster with the trade in process. Ordered two iPhone 13 Pros with two trade-ins, promo is $650 each. They sent one trade in box so we had to order a second. We sent each trade in phone, each in perfect condition, in separate boxes, provided by Verizon and using the Verizon labels. Verizon shows that one was "shipped" but not received and that the other has not been shipped. Before the 30 days was up they deleted the second Trade in so it does not show up on our account, only when we call, and it says we still need to ship. I have spent hours and hours on the phone, on chat, via the report an issue portal, and no resolution. We have all of the original order numbers, with the trade in values and IMEI's of the trade in phones, we have the submission ID's for the trade ins and we have the tracking showing that Verizon received both boxes/phones. We go in circles and cannot reach anyone. My daughters ordered new phones because of the promo and now we are receiving NOTHING. It is the most frustrating situation I have been through. Hours on hold only to be disconnect after a couple hours. Online support that "can't help" and the robo support that just keeps saying "we need more information". Wow. I am so over this. They clearly have some major internal issues and they are taking them out on loyal customers.
You would think verizon would make it easy to take your money, but no.
They fall on their face in all fronts.
Website never works, chat support never works, phone support takes hours and hours only to also fail.
Good luck switching to TMobile! 🙂
I have confirmation that both my trade in phones have reached the Ft. Worth Facility of Verizon. YET.. The website shows that my phones are only " In Transit".. I have waited and waited for some one to talk to me or chat with me..and I get no where. I have a feeling I Am being duped here. I was promised an $800 credit for each phone.( $1600 credit) . I am not a happy camper here. I hope that Verizon steps up and takes care of this issue..or I want my old phones back and they can take their credit and shove it.. I'll move on to another carrier.
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