So this July Switch to Verizon promotion appeared attractive ($700 promotional trade-in value + $300 gc), so I switched two lines from T-Mobile to Verizon Unlimited PlayMore, purchased two new iPhones, and submitted trade-in request for my two old phones.
I did all these through VZW online on the same day 07/17. I have a submission order for each of the two trade-in phones.
So far I received only one trade-in material kit and am still waiting for the second kit. The trade-in status check webpage says I don't have much time left until the deadline for shipping my trade-in phones, otherwise I'll lose promotion value for trade-in.
I have two concerns.
1) What if I don't receive the second trade-kit until deadline? Can I just stop by an offiline verizon store and complete the rest of the trade-in process, while keeping the promotion?
2) Another concern: as said, I have two phones to trade in, and I received one kit so far. The thing is, the kit I received doesn't have any slip or anything showing trade-in submission ID or order # or anything.
It's just a box, a return label, and a padded envelop.
So, how do I know which phone should go in which box? If it doesn't matter which phone I put in which box, then okay but if it does matter, then how I determine which is which?
(And please, I've already re-ordered a trade-in kit several times, so please don't just give me a copy/past answer saying "you need to re-order. Go to this page ..."
Well, I can keep re-ordering over and over, but I don't think it'll solve the problem.)
(And also please, give me an answer to 2) above as well. I've spoken with several representative already, and haven't gotten any definite answer.)
Hello Jason_W, thank you very much for coming over to our wireless family! We definitely want you to receive the trade-in promotions that you're eligible for. Our Trade-in kits are taking longer than normal to get to our customers, so I'm confident that the other one is on the way. All trade-ins must be sent in to us. They are not able to be done at a store. Each box should only contain one phone in it. Does this information help? AliciaD_VZW