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Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
trade in status

I received my new iPhone and sent in the old one. I followed the tracking and it was received in the warehouse on November 3. The other two devices sent that day have had their trade in credits applied. However I can’t find any information on the iPhone I sent in.  Is there anyone that I can speak with to help with this issue ?




Re: trade in status
Customer Support

Getting promotional offers is always important. Since this is a community forum, we won't be able to answer your question here directly. Instead we will send you a Private Note. Please look for that next.