I have some information but still have questions. I too tried to follow the instructions on the Verizon web page about unlocking prepaid phone after required time in service with Verizon. Neither the 611 nor 888 numbers worked to get any information about this. So I tried the live chat.
The live chat person gave me an unlock code. I asked how to use the code. The person said when I put in a new sim, it will ask for the code.
can anyone verify that?
Your questions need answers, gsb19, and we would be more than happy to guide you to those answers. Those unlocked codes can be tricking if your device is requesting one. What is the make/model of the prepaid device in question? Have you attempted these codes yet? For more information or guidance, you can use this link to reach our prepaid team directly. http://vz.to/2gP11xc . JoeyM_VZW