Cloud is active on my account (in manage features it shows the 25 gb option is selected and it shows up on my bill with the credit for my plan type). When I open the cloud it scans my device and allows me to choose what to back up. I click next, select my email (I choose the one associated with vz account) and then I get a pop up that I don't have enough space on my cloud and do I want to upgrade to 25 gb for $2.99 (but with a credit on the monthly bill because of my plan). I click yes. Next screen is the error.
I've cleared data, uninstalled and reinstalled updates, restarted phone. This is happening on both phones on my account, both gs5. Not sure what to try at this point to get it working.
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