I hear good and bad about all cell phone companies and feel they are all as bad as the other but it is something we have grown to want and most of us need. Some are cheaper than others, some have good cust. serv., some not so good. some have where the phone works in their home but they move and then the phone doesnt work in the new place. THEY ARE ALLLL as good or bad as the other and it really kind of sucks. I dont feel we as customers ask for perfection but good service when needed is good, all have lost call syndrome and again we dont expect perfection but it would be nice if the companies cared about their customers they would be checking their towers continuously to make for better service. One thing EACH AND EVERYONE OF THE COMPANIES COULD DO is train their customer service people to give correct information and honor things a customer is told when calling as they have the conversations on their computers of what was said, what was offfered etc. in each customer service call received.
For instance I am fighting with Verizon at this time and I have been with them 9 years and everytime I call Customer service and I am told something I end up having to call for the same thing 2 to 3 times as things I call about do not get resolved. I called last week to get some info on changing my plan and explained to the agent I am considering ending my contract in Feb. when plan is up, she then offered me 6 months of 10% off of my bill on top of the 19 % I already receive because of where I work. I even went to our kiosk in our store the next day to get the mobile broadband and the young lady was giving me prices and saw that I was given the 10% and that that was nice they were doing that on top of the 19%. Well I recd. my bill but only got the 19 % discount so I emailed verizon and the lady said she removed the 10% and kept the 19% percent as that is the higher of the 2 and that she could not do the two simultaneously, that their system would not allow it. I wrote her back and told her not to insult my intelligence that I know it can be done and this was not something I asked for, it was something I was given. I also told her if they are not bright enough to figure out a computer to take off 29% there is always other ways they can do the bill to where I get the 10% I was told I would get. Havent heard back from them yet but am going to take the letters into my kiosk tomorrow, if only for a good laugh but maybe this young lady will be able to help me. Anyway, their cust. serv. is very poor and I have given them so many chances to get better but it hasnt so I am shopping around and may just go with a pay as you go plan as I detest poor cust. service and Lies. I like verizon and wish I could stay with them but dont feel I can since I cannot get good cust. serv., I am old school and believe in excellent customer service, have always given it in my profession and expect it when I need something. That is all, may update tomorrow after lady reads my emal. If anything else I only have 2 more months with them. Good luck to all of you, maybe if we all banned together and made a long list of lies and poor cust. serv, that they would start taking us serious. ;o)
not a division of Sprint.
