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verizon stealing money

my account was charged twice!! I was told money is being returned to my account with in 24 hrs!!!! I called the next day asking why the $$ that was takin out of my account with out permission isn't back in my bank account like I was promised!!! after sitting on hold for an hour I spoke to someone that transfered me to a hung up phone after telling me my ticket for the issue was denied!!!! I called again waited more then an hour AGAIN!! to ask how can I be denied when a supervisor in financial is the one that said she is refunding me the $$!!!! im SOOO SICK OF THE RUN AROUND GAME!!! A HUGE COMPANY THIS IS TOTAL B.S.!!!!! TOOK MONEY THE I NEVER AUTHORIZED!! HOURS AFTER I PAID MY BILL AN I CANT GET MY $$ BACK!!?????!!!!  MY SERVICE terrible!!!! I CANT EVEN GOOGLE ANYTHING WITH OUT WIFI!!!!!!! TOTAL GARBAGE!!!!!! IM SO DONE WITH VERIZON!!!! I HAVE HAD VERIZON FOR OVER 10 YEARS!!!!! AND VERIZON STILL NEEDS TO RIP ME OFF!! IM SURE THEY DO OT TO EVERY CUSTOMER!!! I WILL NOT STOP UNTIL THIS GOES VIRAL!!! VERIZON TOOK MONEY OUT OF MY ACCOUNT AFTER I FISCALLY PAID MY BILL AND THEY LIE AND REFUSE TO RETURN IT!!!! MY BANK ACCNT IS NOW OVER DRAFTED, I KEEP GETTING FAKE TRANSFERED AN HUNG UP ON!!! TOTALLY UNEXCUSABLE !!!!!!!

Re: verizon stealing money
Customer Support

We would never want this to be the case. I do understand your concerns with funds being withdrawn. We must take a closer look at this. A Private Note has been sent.  AlbertR_VZW