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A cable install issue is for the landline side of Verizon to sort out. It certainly doesn't need to be discussed on the Verizon Wireless Community forum. We can't help you here. They may share the same name, but they are two different companies and have two different community forums.
Verizon Forums – Welcome to the Verizon Fios® Community
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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To address the original issue. Why do you think you can pay your bill 25 days AFTER it is due without consequences. If they shut you off they are within their rights. Allowing it go months is only a loss for them.
I suggest to pay your bills and get over it all.
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Ann154 good catch, I missed the 'cable' comment. Yes, this is the wrong forum for a residential cable complaint.
kmapplebeck You posted on the Wireless forum, as in cell phones.
The cellphone customer agreement which I linked, is plain language.
However it does not take plain language for the OP to know his bill date, due date and admit he paid late. All customers have 3 weeks from bill date to pay their bill. If they don't pay by the due date, and Verizon let service continue for another 25 days, that is a surprise. I can assure you Verizon shuts people off that are 1 days late.
So the OP got 2 days grace for every year of service before Verizon shut him off. I'm sure there was more than one warning during that time period. No excuses. He should have paid on time. If he quits Verizon over this, and starts over, I guess he won't expect any grace for another 12 years.
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Same board of directors, same company. BTW I wasn't defending the guy for paying his bill late. I was commenting on Verizon's abysmal customer service. The only way these companies can keep customers is to keep a leash around their neck with either a payment plan or contract. They would never survive doing this if phones were cheap and you didn't have to sell your soul to get one. I'll quote Lily Tomlin - "We don't care. We don't have to. We're the Phone Company." This attitude hasn't changed since Ma Bell.
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I am a cell carriers nightmare in that respect. I have universal phones and buy them elsewhere at full price. I'm locked to no one. I have switched between Verizon to ATT, back to Verizon and now with ATT again. I wait till the day before my bill cycle ends and just go.
I refuse to spend $600-900 on a phone when there are excellent phones for a fraction of that.
We have a Nexus 6p and 2 Moto pure edition and an ipad. All can use GSM or CDMA.
As Pinocchio would say, there are no strings on me.
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How can you pay the bill if the government is not allowing you to work? Verizon takes advantage of this. They know you can't pay the bill as it is, then charge you $20 to reinstate the account and give you late fees. Verizon plain and simply doesn't give a dirt about people cause if you did you would be more willing to work with people during the pandemic instead of making it nearly impossible to keep service on. Your company terrible!!!!
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Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
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