Don't EVER order an international phone from Verizon wireless! The setup is claimed to be easy but took 2 tech support phonecalls of over an hour requiring a reboot of the phone. The roaming costs were TERRIBLY misrepresented, so don't even consider doing this. I received a $178 roaming charge and my phone never worked in France!
The general rule is to avoid getting international stuff from Verizon unless either someone else is paying or you really need to keep your US number (and there are other ways of doing that, but not always cheap either).
If you just need to make/receive calls, you can buy unlocked basic GSM phones fairly cheaply in the US or when you arrive and get a cheap GSM SIM. If you have a recent 4G phone, they are or will soon be global capable, and you just need to get a local SIM at your destination. And of course there are some 3G phones that are global (Droid 2 Global, Droid 3, Droid Pro and iphone 4s among others).
Using local SIMs really saves: UK example: Calls to US 10c per minute, Verizon rate 99c with monthly charge, $1.29 per min without. Data: 25MB for 15 cents, Verizon rate, 100MB for $25 (compared to 60c).
Had a very similar experience. Took 3 phone calls, plus a trip to local Verizon store for set up. The phone worked in England and France, but the dialling instructions I was given with the phone were totally wrong.
Plus, I was offered a $60.00 credit by Verizon Global before we left because I had so much trouble with the set up, and now Verizon Customer Service is telling me the Global rep did not have the authority to offer the credit.
I will never deal with Verizon Global again. I thought it would be easier to deal with them than buying an unlocked phone and SIM cards for the different countries I was visiting. Wrong. I can't wait to see what the roaming charges will be...