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visual voice mail justs keeps saying "setting up visual voice mail. please wait". I can't get past that screen. Help!
Pita34
Member

visual voice mail just keeps saying "setting up visual voice mail. please wait".  I can't get past that screen.  Help!

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Re: visual voice mail justs keeps saying "setting up visual voice mail. please wait".  I can't get past that screen.  Help!
vzw_customer_support
Customer Support

Pita34,

Thank you for the additional details.
Are you still able to access manually by dialing *86?  While you're unable to remove completely you do have the option to reset the applicaiton.  You can do so in settings>apps>all>voicemail>clear data/force stop.


TrevorC_VZW

Follow us on Twitter @VZWSupport

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Re: visual voice mail justs keeps saying "setting up visual voice mail. please wait".  I can't get past that screen.  Help!
vzw_customer_support
Customer Support

@Pita34

I want to ensure you're able to enjoy the benefits of using the Visual Voice Mail feature on your device.  What model phone do you have?  Has the Visual Voice Mail application worked on this device in the past?  Do you have a 3G or 4G connection when attempting to launch Visual Voice Mail?  Please let me know so that I can further assist.  Thanks!

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

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Re: visual voice mail justs keeps saying "setting up visual voice mail. please wait". I can't get past that screen. Help!
Pita34
Member

It's a DROID Turbo, new. Visual Voice Mail never worked on this device.

It worked for me on the Samsung Galaxy S4 I had prior to this. I have a

4G indicator when trying to open the app. Can I delete the current app

and download a copy of it again and try setting everything up again?

Personal information removed as required by the

Message was edited by: Admin Moderator

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Re: visual voice mail justs keeps saying "setting up visual voice mail. please wait".  I can't get past that screen.  Help!
vzw_customer_support
Customer Support

Pita34,

Thank you for the additional details.
Are you still able to access manually by dialing *86?  While you're unable to remove completely you do have the option to reset the applicaiton.  You can do so in settings>apps>all>voicemail>clear data/force stop.


TrevorC_VZW

Follow us on Twitter @VZWSupport

Re: visual voice mail justs keeps saying "setting up visual voice mail. please wait". I can't get past that screen. Help!
Pita34
Member

Thank you. I believe that worked. I'll let you know if I have any

problems after I am able to send a test a voice mail.

--

Kathryn

Personal information removed as required by the

Message was edited by: Admin Moderator

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Re: visual voice mail justs keeps saying "setting up visual voice mail. please wait". I can't get past that screen. Help!
dejones9519
Member

Have Moto z4. G4 connection. Have used before, new phone. Just trying to setup voice.

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vzw_customer_support
Customer Support


Congratulations on the new phone. Your voicemail is as important to us as it is to you. To start out, are you able to listen to voicemails the old-fashioned way, either by calling *86 or your ten-digit mobile number ?


DavidH_VZW

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