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I would suggest that you call customer service at 1-800-922-0204 from a landline or another phone and ask them to verify you have the basic non-visual voicemail feature on your line and have them reset it on their end. Then have them stay on the line with you while you setup access to your voicemail to ensure it works.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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OK, they fixed it at tier level 2. FYI, for some reason my voice mail got switched off.
Thank you for your assistance.
Gregg
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Same problem here - what was the solution? Thanks.
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Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
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Hello! Thank you for reaching out to us on Social Media! We can help you gain access to your Voicemail! I truly know how important it is to have access to it. To avoid working with multiple agents, let's get you into the Secure Channel. This will ensure we stay together, and work on resolving this concern. Please click the link below, hope to see you soon!
By connecting with us, you grant us permission to review your services so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our information collection and privacy policy to learn more at verizon.com/privacy. Please note, the link we provide has a timed expiration, so we encourage you to continue as soon as possible.
Authenticate and continue here:http://spr.ly/6000zZXba
*Angela
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