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waived overage charge
occasionaloverage

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I see in the literature that Verizon will be waiving overage charges (if they fall between March 16 and May 13) for those affected by covid-19. I slid over my data limit (on March 21st) for my last billing cycle, how do I make certain I won’t be charged an overage? Thank you in advance to anyone who can assist me with this matter. Feeling awful about it, and can’t take the additional financial hit at the moment.

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Re: waived overage charge
vzw_customer_support
Customer Support

occasionaloverage, keeping everyone connected during these tough times is a priority. We hope that everyone stays safe and healthy. Here are web pages https://www.verizon.com/about/news/our-response-coronavirus with information about how Verizon is responding and offering assistance https://www.verizonwireless.com/support/covid-19-faqs/. 

 

We have sent you a Private Note to discuss your account concern. 

DavidC_VZW

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Re: waived overage charge
occasionaloverage

Thank you for your help. I’ve also gone ahead and changed my wireless plan to something a little cheaper, with a higher data allowance. This should prevent me from any future overages. Thank you again for assisting me with this, I appreciate it very much.

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