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why does my call log show 000-000-0000
gopro82
Member

trying to find a specific number dialed on my usage and shows only the time.  number reads 000-000-0000

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Re: why does my call log show 000-000-0000
Snn5
Sr. Leader
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Re: why does my call log show 000-000-0000
Snn5
Sr. Leader

More info here:

Odd phone number

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Re: why does my call log show 000-000-0000
SuzyQ
Sr. Leader
Sr. Leader

How long has it been since you made the call?  It can take up to 48 hours or more to show the numbers, especially if the call was routed through a non-Verizon tower.  I've seen the 000-000-0000 on my usage (online), then a few days later, the correct numbers are there.

Does the actual number show on the phone call log?

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Re: why does my call log show 000-000-0000
vzw_customer_support
Customer Support

I'll be more than happy to provide some clarification regarding the 000-000-000 gopro82. Are you seeing this number when viewing your unbilled call details online or usage details on a billing statement? Which calling plan are you currently on?


Thank You,
MichelleS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: why does my call log show 000-000-0000
stpetegirl28
Member

I have the same question, I am looking at my current call log and see 000-000-0000.  What does these mean?  I have
business account with five lines and want to verify that this is not something that I will be billed additional for.  Please help !!!

Thank you

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Re: why does my call log show 000-000-0000
Snn5
Sr. Leader

From the link in my above post:

This can occur if you're on an older plan. With older plans, data usage was tracked as minutes of use or just via a dummy number to show the different access times. For reporting purposes, the 000-000-0000 was used to record those access times or in the cases of some plans as minutes for those plans where data usage subtracted from the minutes.

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Re: why does my call log show 000-000-0000
vzwguy871
Member

you're gonna get billed so much for that

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