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why is my service no longer working?
angelc15
Newbie
‎02-20-2016 05:42 PM

I've had my phone for about a week now and I had full service everywhere I went (06798 zip code) but now I only have 1 bar and my LTE won't work.

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Re: why is my service no longer working?
vzw_customer_support
Customer Service Rep
‎02-20-2016 06:17 PM

Thanks or reaching out to us. May we ask if you have changed location at all?
KKleoLVZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: why is my service no longer working?
angelc15
Newbie
‎02-20-2016 06:56 PM

I have no changed location

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Re: why is my service no longer working?
vzw_customer_support
Customer Service Rep
‎02-22-2016 07:16 PM

Angelc15, let's get you back up to speed. Please power the device off and remove the SIM Card. After completing these steps please put the SIM Card back in and power the device back on.

EstebanP_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!


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