I just back from Mexico and my account was blocked because of multipe connection failures attempts. I did logon day 1 no problem. My suster-in-law account was also blocked and she did not even try to logon. I am at a complete loss to why this happened but worst was the solution. I had three options: an email would be sent to me with a code to unblock, well my email is blocked I can not get that code. One would be sent to my home phone, I am in Mexico and the last was snail mail to my home address. This was a major inconvienance and the solution not well thought out since only one option is even close to viable and you have to be home to use it. I would like to know first why I was blcok at all since I did not have any failures logging on and obviously since my sister-in-law had the same problem it had nothing to do with one of us on the account. She does have verizon wireless. A no brainer solution is a text to your phone with a code. She did get a text telling her she was blocked.
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