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Android email
lack2000
Newbie
‎04-15-2015 08:31 PM
Please verizon why this keep happening to me. Everytime I am forced to change my website password. The email on my android phone and tablet does not work any more

I have called tech support and went to a Verizon store no luck. What is wrong.

I have a Samsung note 3.
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tns2
Community Leader
Community Leader
‎04-16-2015 05:06 AM

You changed the password to match on your android as well?  You may have to shutdown and restart the android, because it has a running service that may keep using the password that it had when it started up.

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lack2000
Newbie
‎04-16-2015 05:13 AM
I think I said I went to the Verizon store and they did all of this. No luck.
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tns2
Community Leader
Community Leader
In response to lack2000
‎04-16-2015 05:21 AM

Remember your talking to peers.  We have no idea what you or verizon have already tried.

p.s  My phone is a android (Samsung Galaxy S5)  and doesn't have this problem.

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lack2000
Newbie
‎04-16-2015 05:23 AM
I know but I stated I went to the Verizon store..

Nevermind
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lack2000
Newbie
‎04-16-2015 05:27 AM
I need all the help I can get.
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ElizabethS
Moderator Emeritus
In response to lack2000
‎04-16-2015 06:15 AM

If the password contains special characters, try removing those.

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lack2000
Newbie
‎04-16-2015 08:42 AM
This does not work
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tns2
Community Leader
Community Leader
In response to lack2000
‎04-16-2015 11:16 AM

Tell us where it fails and messages you get. 

Lett ing us know all your incoming and outgoing server settings (minus personal info) might help.

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lack2000
Newbie
‎04-16-2015 11:31 AM
Unable to create account.

I can sign into the app but not the email app
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tns2
Community Leader
Community Leader
In response to lack2000
‎04-17-2015 04:44 AM
@lack2000 wrote:
Unable to create account.

I can sign into the app but not the email app

What app are you using.  You say able to sign into the APP?  But not the email app.  This doesn't sound like the email app that comes with the phone.

I believe it comes with Android, althought might have been added by Samsung or even Verizon, and mine says its at 5.0.0.0200

A simulator showing the steps is at http://www.verizonwireless.com/simulator/Samsung/galaxys5_lp/index.php#FEATURE_EMAIL_PERSONAL

Note the simulator shows Yahoo, but just select Verizon instead.

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lack2000
Newbie
‎04-17-2015 05:15 AM
I can use the Verizon my fios App

Not the android email App
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tns2
Community Leader
Community Leader
In response to lack2000
‎04-17-2015 05:30 AM

DON"T USE IT UNLESS YOU MUST.  Some people must because they are overseas.  Their are no settings for that app for email that I know of. it uses the Webmail interface.  For me it doesn't seem to be asking for userid and password again, simply using the MYFIOS userid and password.

Is your FIOS USERID the same as your Email USERID?

A complete guess, the app needs to be forced to stop and the verizon account on the android phone may need to be removed and recreated.

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lack2000
Newbie
In response to tns2
‎04-19-2015 05:02 PM

My Fios user name is the same.

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