Another issue with emails being blocked by Verizon

[phoenixmug]

Hello,

A couple of days ago I noticed that emails from my website to Verizon subscribers were bouncing and being blocked by Verizon as "spam"

I filled out a white list request and received an automated reply as follows:

"After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons:

Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned



Once you have addressed any security-related issues on your network, you should contact Verizon Online Security via this form. At that time, we will work with you to restore normal e-mail traffic or to take other action as we deem appropriate.

Sincerely,

Verizon Online Security
http://www2.verizon.net/policies
abuse@verizon.net"

I have tried tried to find someone at Verizon to call and talk to but nobody I have called or the departments they transferred me to seemed to know how to help.

I don't send out any unsolicited emails (and I never have) and the only emails that anyone would ever receive from the site are either an email to confirm and activate their username when they register on the forum on the site or if they choose to subscribe to one of the forum topics or categories which is an opt in subscription that they choose themselves. Every notification of a new post in a topic they have subscribed to includes a link to unsubscribe to the topic and they always have the ability to unsubscribe to any topic or or category that they have subscribed to at any time by logging in and going to their user profile on the site where there is a list of every forum topic and category they have subscribed to.

The website is a consumer education site about mattresses that has been in existence for almost 5 years and includes a forum where people can register and ask questions and is well known in the industry. The ability to subscribe to a topic allows people to be notified when someone replies to a post they make on the forum or in a topic they are interested in. Blocking the emails that are sent by the site will prevent many forum members that use Verizon from activating their registration and membership on the forum and being able to post their questions there or from being notified when someone replies to a post they make or are interested in if they have chosen to subscribe to a topic. Voluntary subscriptions are a standard feature of almost every online forum so I don't understand why Verizon would block this one.

The hosting server is also not on a dynamic IP and as far as I know only internet service providers use a dynamic IP and the emails are automatically sent by the forum software that is part of the website.

I see from the forum here that I am not the only one that has experienced this issue and I'm hoping that somone here is able to help me as well.

Thank you.

[LawrenceC · Accepted solution]

Hi phoenixmug,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.