Blacklist Removal Requests

[NullPoint]

Hello. So, for the past month and a half, I have been trying to get one of my clients assigned ip address off of the blacklist Verizon operates and manages.

571 Email from xxx.xx.xxx.xx is currently blocked by Verizon Online's anti-spam system. The email sender or Email Service Provider may visit http://www.verizon.net/whitelist and request removal of the block.

So I filled out the form again today for the 3rd time and received back fairly quickly:

"Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned"

The IP address is not dynamically assigned, it is a dedicated ip address assigned to my client specifically. And there are just a few emails sent per week to clients of theirs with verizon email addresses. All the emails are legitiamte. I don't know if the IP was dirty before it was given to me by the datacenter to assign to my clients package, as there exists no way to check blacklist records with Verizon.

The fact that Verizon can block important, non spam emails without offering a quality option to get delisted is ridiculous. I have been fighting this system for over a month and now have come to these forums in hope to speak to a real person or get escalation to a real person who can help me. It really is not fair that my client be unable to send emails to verizon addresses for so long.

Please help me get a solution to this problem. It has bee far too long playing games with an unresponsive and very basic automated system.

Thank you.

[LawrenceC]

Hi NullPoint,

In order to assist with this, please have the client experiencing the issue post here so that Verizon can work with them directly.  Thanks.

[NullPoint]

The client cannot do that because they do not manage the machine. As the owner of the company that provides the hosting, we do all of the machine maintainance and service as well as backend configuration. The client themselves also doesn't have technical experience to be able to even solve the situation, let alone are even interested in trying.

I don't mean to come off as rude, I am just frustrated at this point. The only person that can communicate to you about the issue is myself or my support staff. We don't provide direct access to the machine or configuration through WHM as part of our managed platform. They purely work with cpanel as that is what their hosting package provides.

[LawrenceC]

Hi NullPoint,

The whitelisting would be done on Verizon's side once the issue is investigated.  The person who is having their email messages blocked will need to post here so that we can put them in touch with an agent.  They will not need access to anything on your end.

[rubofgreen]

I'm having the same issue and can't get any response from Verizon to help in resolving this issue.

How do I proceed?

[LawrenceC]

Hi rubofgreen,

Could you please provide more information about your issue?

[rubofgreen]

Hi LawrenceC,

I manage a website for a non-profit organization that maintains a constituent database to send regular outbound communications. The organization recently moved to a new web hosting service and ever since all emails sent to consituents on the Verizon network (@verizon.net) are blocked.  I see the following snippet in the block response:

SMTP error from remote mail server after initial connection:
   571 Email from xx.xx.xx.xx is currently blocked by Verizon Online's anti-spam system. The email sender or Email Service Provider may visit http://www.verizon.net/whitelist and request removal of the block.

The website is hosted on a VPS with a static IP address. I have submitted a request to remove the block per the message above to no avail.  I get a canned (auto?) response every time I submit the whitelist form that states:

Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned

and neither of which is true. I can verify the domain/IP is clean and is not on any blacklist site.

What other information do you need to help with this matter?

Thanks.

[LawrenceC]

Hi rubofgreen,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.