Blocked by Verizon - please help

Hi, we are a small hosting company that has been blocked by Verizon.  We had an user with open script that was being used to send spam and whom we have terminated.  Whitelist request yields this response:

"After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons: Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned"


Could you please help us getting our IP block delisted?


by the way I am a verizon wireless customer (xt926 and love it)


Thank you!

SMTP error from remote mail server after initial connection:
host []: 571 Email from is
currently blocked by Verizon Online's anti-spam system. The email sender or
Email Service Provider may visit and
request removal of the block. 130408


Re: Blocked by Verizon - please help
Community Leader
Community Leader

Know that these forums are for peer-to-peer help.  Sometimes the Verizon admins step in to connect customers with service representatives.  There is no guarantee anyone at Verizon will see your post.

It looks like  you already tried the whitelistprocess.  Verizon customers can submit whitelist requests as well.  You might want to have some of your customers who are also Verizon internet customers submit a whitelist request.  Verizon might listen to their customers.

Good Luck.

Re: Blocked by Verizon - please help
Moderator Emeritus

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.