Blocked email. Why is email blocked from my client that didn't used to be?
Dawn59
Enthusiast - Level 1

My client and I used to be able to email but all of a sudden her emails are blocked from coming in. The response she receives is: "email from {edited for privacy} is blocked by Verizon and the email "SENDER" or email service provider needs to request removal of the block". How do we resolve this? She said she has never experienced this problem before. I had to ask her to send to my gmail account for now. I hope to not have to do that again. Please give me feedback on this.

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Re: Blocked email. Why is email blocked from my client that didn't used to be?
somegirl
Champion - Level 3

@Dawn59 wrote:

My client and I used to be able to email but all of a sudden her emails are blocked from coming in. The response she receives is: "email from {edited for privacy} is blocked by Verizon and the email "SENDER" or email service provider needs to request removal of the block". How do we resolve this? She said she has never experienced this problem before. I had to ask her to send to my gmail account for now. I hope to not have to do that again. Please give me feedback on this.


1. For this type of block, the sender (your client) needs to visit the WhiteList site provided in the bounceback message and fill out the WhiteList form. Verizon will then review the block, and remove it if they determine the block is not valid.

2. The IP address that was listed appears to belong to WebsiteWelcome.com - Which does not go to an actual site anymore (just a message about abuse), and may or may not be a scam site according to this page. I wouldn't count on it getting unblocked, as it appears the block may be valid.

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