CUSTOMER SERVICE
SJBinMD
Enthusiast - Level 2

Verizon, a major communications company, is NOT COMMUNICATING WITH CUSTOMERS concerning TECHNICAL ISSUES that affect customer. 

For example, since Aug 30, 2016 (shortly after Microsoft issued their Anniversary Update to Windows 10), I have not been able to access my eMail using I.E. 11 (Edge & Chrome worked but now Chrome is down!). 

Tonight I called Verizon Tech Support and was told the issue is known, but NO DATE has been given to the Call Center for when the problem will be corrected.

NOTHING! ABSOLUTELY NOTHING has been posted on ANY Verizon Website nor has ANY eMail notice been sent to customers concerning this issue. WHY NOT?

If I could RATE Verizon on Customer Service, my Rating would be ZERO! 

Come on Verizon!  Surely you can do better than this!

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LawrenceC
Moderator Emeritus

Hi SJBinMD ,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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LawrenceC
Moderator Emeritus

Hi SJBinMD,

Please try disabling "Use Microsoft Compatibility Lists" in IE11 settings, as suggested here by Holly1:

https://forums.verizon.com/t5/Verizon-net-Email/e-mail-will-not-open/m-p/820868#U24354

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