Can't Access E-mail on Mobile Devices
icilim
Newbie

Beginning 17 September, e-mail no longer updates on either my iPhone 5S or iPad, both running iOS 7.1.2.  It does not work on cellular data networks nor WiFi.  

I have gone through the account unlock process, but that has not worked.  Devices have been rebooted.

I can't find any threads that address this problem, but did note another user also experienced the same thing.  No resolution was posted.

Please advise.

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17 Replies
eljefe2
Master - Level 1

On your iPhone/iPad settings, do you have incoming server port set to 995 with Use SSL turned on?

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icilim
Newbie

Thanks, eljefe, for the reply and advice.

I have carefully checked all of my settings on both devices and they are exactly as they were prior to 17 September, including both the SSL and server port settings.

I can access my e-mail just fine on a any computer, just not on the phones.  It's really strange.

The error message I get is "the POP server pop.verizon.net" is not responding.  I am NOT a Verizon Yahoo! user, so I just have the standard Verizon webmail and use the pop server on the mobile devices.

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TomH121
Community Leader
Community Leader

also Password checked 

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icilim
Newbie

Thanks, Tom.

Yes. Passwords checked.  I have gone through the reset password process with Verizon (getting a PIN e-mailed to you and then changing your password), and I have verified the passwords in the mobile devices were also updated and are matching.

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eljefe2
Master - Level 1

If those settings you checked are indeed Port 995 with SSL on, I'm stumped. 

If I come up with another idea I'll be back.  In the mean time, I hope someone else will time in and help.

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TomH121
Community Leader
Community Leader

Just finished upgrading from iOs 8.0 to 8.0.2 on my iPad 2

Checked my mail.verizon.com

Working OK for me.

73's for now,

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Criticon
Newbie

Delete the verizon.net account and then click "Add Account" and enter your email information again. Apparently Verizon changed some server settings a few weeks ago. 

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TomH121
Community Leader
Community Leader

Hi icilim:

JUST CHECKED MY iPhones and iPad 2 verified these settings as working on All.

See attached.

PS in Settings>>About>>Carrier>>Verizon 17.0    On iPhone

DK if it makes a difference

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icilim
Newbie

Just a quick update (but not a solution):

1. Updated devices to iOS 8.0.2

2. No change; still could not send or receive e-mail on the iPhone 5S or iPad.

3. Chatted with Verizon Technical Support and was advised that the iOS 8 update (all versions) are causing issues for some Verizon users (not all) and I should call Apple Technical Support.

4. I was given a phone number and figured I'd call just for the fun.

5. I was given a number for Apple that was out of service.

I can say I am not surprised Verizon is not willing to deal with this and is using Apple as a convenient excuse.  Meanwhile, I can't get or send e-mail (and am apparently not the only one).

Is anyone else out there having the same problem?

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rcstein
Newbie

I have been having problems too. I can not access my email anymore on my iphone

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Criticon
Newbie

Apple did fix the issue on my iPhone 5. Deleted verizon.net account; then clicked "Add Account" and re-entered my Verizon email information. Problem solved. 

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icilim
Newbie

This does not work, at least not for me.  Did you reboot the phone after deleting the Verizon account?  Nothing will work.  And no one will own the problem.

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whwiii
Newbie

see this thread

No response from - pop.verizon.net - or - smtp.verizon.net

may be a similar problem

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icilim
Newbie

Thanks, whwiii.  Seems this is indeed the same problem.  No response from pop.verizon.net since 17 Sept.  I am living in Ireland and wanted to keep my Verizon.net e-mail prior to moving.  It was working great on all my mobile devices for two months and then mysteriously stopped at the same time it stopped for everyone else, which was also the same day Apple released the faulted iOS 8.0.1.

Someone on the thread you have been posting on mentioned something about overseas customers, but seems the problem is somewhat random in and out of the U.S.

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tns2
Community Leader
Community Leader

They were attacked about that date from Foreign locations.  Its not clear if they stopped all access, some access, or only revoked some accounts if being accessed overseas.

CONTACT THEM to find out.  see http://forums.verizon.com/t5/Verizon-net-Email/Email-Account-Password-Lockout/td-p/744863

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Criticon
Newbie

I had the same issue with my iPhone 5. I could only get emails when I was in a Wi-Fi environment. Apparently Verizon changed some settings on their server a few weeks ago. My Apple store deleted my verizon.net account on my phone and then added it again.  Solved the problem. Wouldn't you think Verizon could let their customers know when they do something like that? 

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Joetallyho
Enthusiast - Level 1
IPad3 w/iOS 8.0.2 and Samsung GIII. Travelled to Brazil last week and now in Western Canada with being home in NJ over the weekend. When in USA, no problem with E-mail over wifi or Verizon Wirless. But, when outside USA, no e-mail when connected to wifi only on both devices. But, when connected to wireless carriers and wifi off, I get email.

The problem with this is the very high charge of wireless data internationally. Any clues why wifi international e-mail is blocked?
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