Can't Access e-mail through Yahoo
Enthusiast - Level 1

So like a lot of other people on this board we have not been able to access our e-mail through yahoo since last Wednesday December 13th.  We can log in to using the correct password but that same password doesn;t work on the yahoo site.  We would appreciate any help that can be offered.  Verizon has told us that it is a backend issue that they're aware of and are working on it.  That's good but it would be nice to be able to access our e-mail since we're paying for the service.

Re: Can't Access e-mail through Yahoo
Moderator Emeritus

Hi GeraldL,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.