Can't Delete Email
dakota9804
Enthusiast - Level 1

I cannot delete my emails. I check the box and hit delete-it goes thru the motions like it is deleting and then the emails are still there. There is an error message that comes up sometimes that says it has to validate the action.

I have to go thru the process at least 2 to 3 times before it will actually delete. Which has led me to having excessive amounts of emails because it is so frustrating to go thru the process 3 times.

Why does my delete function not work properly.

14 Replies
Anthony_VZ
Master - Level 3

Please try deleting your browsers temporary internet files and cookies. Please also see if this happens when using another browser (Firefox, chrome, opera, etc). This will help pinpoint issue.

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99RedDragons
Newbie

I am having the deleting emails problem also. I use FireFox. What I have discovered also is that when I delete the email the second time, I am not deleting the same email, I am deleting the next email in line!. I have lost hundreds of emails by deleting what I thought was the same email 3 and 4 times. The email is actually deleted, just not the subject line in the inbox. I have lost quite a bit of information trying to get ride of emails from the mail inbox screen using the "check the box" method.

Is there any way to get all of it back?

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Anthony_VZ
Master - Level 3

Once deleted, if the email is not in your trash bin then there is no way to retrieve it. Internet Explorer (IE) is the preferred browser for full functionality for the site. Please see if the emails are deleting correctly using IE.

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mariebee1
Newbie

I am having the same issue as 99redDragons and I use windows internet explorer. It has been happening for months and I have lost dozens of emails because of this issue. It seemed to have started after the last "upgrade".  How can we stop this issue?

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fwbgm55
Newbie
 
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jacksonb967
Enthusiast - Level 2

I'm having the same problem with deleting email- I use both Firefox and IE- I have to complete the requests twice before the email is actually deleted- i have cleared cookies/temp files as suggested- no luck- it can be a little annoying doing the task twice- a fix would be great!

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garbageguy
Newbie

is there no fix for this?

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warrenhottie
Enthusiast - Level 3

I also am now having the same problem that you have to check the individual emails 2-4 times and they must be shown or they don't surely delete even though it says it does. I'm using Firefox 18, on a Dell Inspiron 1545 64 bit 3 GB 320 GB Windows 7 Home Premium. It happens when I come on first which there are no cookies to delete. It also happens later on coming back to the Webmail. So, if you're an employee-you should know the fix for it. It also happens on my 32 bit Windows Vista both service packs loaded Compaq Presario 5410 3 GB 320 GB. So what is the fix for this?

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pettyfogger1
Enthusiast - Level 1

I agree, e-mail functions work very poorly.  Twice I talked to Verizon service for help and was told that there was nothing wrong with their program.  Hah.  Sometimes I even lose the attachment to the e-mail when I forward one.  Verizon really needs to rethink this program.

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UnHappy_Camper

I have the same lousy experience with Verizon's crappy new web-email product.  I'm using Firefox V11.0, and have no intentions of using Internet Explorer to resolve this.  Email isn't a cutting edge application, Verizon's should work with any browser.  This implementation is awful; I don't know how many times I've check-marked emails and hit "Delete", and then got an indication message that they were deleted, but they re-appeared.  If I'm actually also deleting other (unintended) emails by repeating the delete process, this is even worse.  Verizon, pls FIX IT or POST what needs to be done on user's end to correct it, but please don't expect your customers to have to go through gyrations that aren't required from any other reasonably good web-email service like Gmail, Yahoo, Hotmail, etc... To expect us to have to purge cookies or other things only for Verizon's implementation is extremely lame.  Really disappointing product..

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jimmyxxx
Newbie

THIS IS NOT A BROWSER ISSUE.

I just posted a similar message. I've seen the problem for the last few months under XP, Vista, & 7, using IE, Chrome & Firefox, at work and at home. It makes no difference whether you just logged in or have read and deleted a few messages.

After marking the messages and pressing either DELETE or SPAM, I never know if the right messages will be affected. The only way to know, is to open each message individually, and have to wait for it to come down.

There is something wrong with the way messsages are numbered internally, so that the wrong messages get affected.

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topdog
Specialist - Level 2

We are not yet having a problem deleting E mail.  I use IE8 and windows XP.

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billybobboy42
Newbie

I have been having similar problems deleting emails - either they don't delete or the wrong ones are deleted.  Frequently, after selecting ones for deletion, the message comes up saying "please select at least one message for deletion".  At that point, the only option is to check "OK", which brings you back to the inbox list with no messages deleted.  I have tried to delete within the message, but that, too, does not work.  Also, when deletes finally do work, they do not go to the trash can; they simply disappear. And strangely, I have had specific category emails disappear without initiating any action - for instance, several emails providing me with tracking info for items I have purchased have disappeared.

I use Norton Anti-virus/Internet security programs.

Additionally, it appears my whole email format is hosed.  The chronological order quite often is scrambled.

I've lost too many emails that I have needed for reference or to respond to continue with this problem.  If not fixed soon, I will be forced to migrate to another ISP.

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bubbabubba1
Enthusiast - Level 3

We have had this issue come and go. The only solution we have found is that you cannot select more than 2 messages at a time.

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