Can't send/receive email over wifi network
troutjohn
Newbie

I a connected to my wifi network but cannot send/receive email. I can access email over cellular network on Iphone 6 but not on wifi. I get this message when trying email on laptop

Unable to send or receive messages for the Verizon {edited for privacy} account. Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.

Server: 'incoming.verizon.net'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: POP3
Port: 110
Secure(SSL): No

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kh-gary
Moderator Emeritus

Hi troutjohn,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

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