Cannot Access Yahoo Email Sub Account
yvette7
Newbie

This has been going on since 11/21/14 and Verizon tech people have not been able to resolve for me.  They keep telling me an issue with the yahoo portal.  This is such a dissapointment.    You conduct your business alot these days on your phone through email.  How good is it if its not working.  This is occurring on a sub-account only. We are told this is affecting over 5,500 Verizon customers.   Why isn't this resolved yet??  We use to be able to get our emails on our Smart phone and now are unable to,cant access emails on Ipod either.  I call Verizon every few weeks to see if there's been a resolution and I'm told in two weeks, call again, give us another week.  Very dissapointed customer....

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Re: Cannot Access Yahoo Email Sub Account
LawrenceC
Legend

Hi yvette,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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