Cannot create an email sub account
Mooma1
Newbie

I already have 2 sub accounts which were created a year ago, I have tried creating another today, was on live chat for 2 hrs, let the tech access my computer. He was not able to help me, saying server must be down, try later. Although he told me that all was clear on his end, server wise. When I try to save the sub account, I get an error saying oops cannot save, resubmit or try later...well trying later hasn't worked...please help!!

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20551
Newbie

i,m trying to setup an email account for my wife with no sucess

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Tristan27
Newbie

I've tried just about over 20 times since early January to set up a new subaccount but just got the spinning balls.  I've called and been hung up by the so called tech help; I also declined to let them take over the computer and the tech help refused to initiate a help ticket for me.  I've called and got a nicer tech help one time to tell me he had gotten many calls about this problem but all he could do was to have a tech help to call me back, which started the whole hanging up, refusing to help circle again.  I have tried their buggy website using Mac, PC, IE, Firefox, Chrome, Safari, nothing worked.  It's something wrong on their end but no one would bother to take the rein and get to the root of the problem.  I prefer the simpler design & technology they used to have on their site.  It was so easy and quick to look for things and set up subaccounts.   Very frustrating.

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22Becca22
Contributor - Level 3

Hello folks,

To add a sub-account, try the following steps:

  1. Go to www.verizon.com and login with the sub-account's Verizon credentials.
  2. Once you're in 'My Verizon', navigate to 'Profile' about 5 sections down from the default 'Home' section over by the left nagivational menus in blue.
  3. Go to 'Manage Sub Accounts' on the main center pane and click on the grey 'Manage' button.
  4. Click 'Add New Sub Account'.
  5. Fill in the fields on the left (keeping in mind the rules shown via the pop-up box for which characters are acceptable per each field).
  6. Select your security questions from the drop-down and your answers.
  7. Select the Account Access Rights for this sub-account (this is what you're allowing that person to be able to access and manage on verizon.com or any Verizon online access for the account) by choosing the appropriate radio button and checking any of the checkboxes.  If this sub-account needs a separate email, then ensure that the 'This account can access Email' checkbox is checked.
  8. Click on the red 'Save' button.
  9. Sign-out of the main account.
  10. Sign-in then as the sub-account with the specified userid and password from Step #5.
  11. To check email, you can :
  • navigate to the section 'My Messages' located at the bottom of the page for default 'Home' (in blue) within 'My Verizon', OR
  • click on the 'Email, News, & TV' link on the top right section (it has a black background) below Support and Search and next to 'Accounts & Services', OR
  • click on the 'I Want To...' link on the top left section right below the Verizon logo and click on 'Check My Email' from the middle pane, OR
  • Type in mail.verizon.com on the browser's address bar and login with the Verizon sub account credentials.

Hope this helps!

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Tristan27
Newbie

Thank you 22Becca22 for detailing the steps in creating a subaccount.  I can't speak for others who have tried but failed to create a subaccount. But for myself, I have done the EXACT same procedure over 20 times.  The problem is, and always have been atter step 8, that is, after clicking the red SAVE button, the server, that is, the Verizon server, did not respond, the red spinning balls appears, that means that server has hanged.  The balls kept spinning for over a minute, 5 minutes, 30 mintues.  Usually, when one is to create an account, any account, in any website, one would get a message saying something to the effect of, "Congratulations, your account has been created." But I couldn't get past the non-responding server.  So, why is Verizon's server not responding?  That's the $100 question. 

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scooterfxdx
Newbie

thanks for the step by step on how to create a sub email account. I have done that several times and configured my older sub account and the newer sub account cannot be accessed through log in. Tech support cannot figure it out even after i let them take over. 

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bill12358
Newbie

I am getting the same message after following the steps exactly and getting no warnings for each entry. After hitting the Save button the red window with 

"Oops, looks like something couldn't be saved in our system. Please resubmit or try again later." 

 

keeps appearing. I have tried this on windows 7  firefox and and Mac OSX10.6.8 Chrome. 

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bill12358
Newbie

I spoke with someone from Live chat yesterday and he got it working. The "trick" is to not use the usual verizon web site since they haven't figured out how to fix or test web pages yet, but instead go to

https://www22.verizon.com/ForYourHome/VZRepair/vziha/Service.aspx?ihaweb=EmailAddAdditionalAccount

which I am guessing is their old site? There doesn't appear to be any other way of getting to that site.

Anyway, it provides a different page for entering your info which worked fine.

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aharo1
Enthusiast - Level 1

That link does indeed exist, with a promising following screen, but that screen dumps me into the new Management page, which has no provision for subaccounts. This is getting to be a serious problem. Anybody got a new clue?

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JOSEm441
Specialist - Level 2

Aharo, if you go here https://www.verizon.com/ForYourHome/MyAccount/ngen/pr/user/profile.aspx you do you see a screen such as the one attached to this post?

IF not please try another browser ( I am using IE 9 and am logged in when I do this

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aharo1
Enthusiast - Level 1

Firefox wasn't giving me anything new, so I ran your link in IE. Lo and behold, I got a login to Community, which I had never seen before. So I logged in, and got the same screen I have been getting.

There is no "Subscriptions and bookmarks" tab. There is a "subscriptions and notifications" tab, which provides a set of sublinks entitled My Subscriptions, My bookmarks, and Options. Underneath none of these is anything like the screen you showed, or that provides any equivalent functionality.

I understand that there are some serious disconnects between the "New, Improved" Verizon Home page and the older version. Can you give me a link that leads to the older version?

Thank you.

(major piles of torn hair on the floor)

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somegirl
Champion - Level 3

@aharo wrote:

Firefox wasn't giving me anything new, so I ran your link in IE. Lo and behold, I got a login to Community, which I had never seen before. So I logged in, and got the same screen I have been getting.

There is no "Subscriptions and bookmarks" tab. There is a "subscriptions and notifications" tab, which provides a set of sublinks entitled My Subscriptions, My bookmarks, and Options. Underneath none of these is anything like the screen you showed, or that provides any equivalent functionality.

I understand that there are some serious disconnects between the "New, Improved" Verizon Home page and the older version. Can you give me a link that leads to the older version?

Thank you.

(major piles of torn hair on the floor)


There is no link to the older version. when Verizon updated their site, they updated it across the board. Since there seems to be a disconnect between what we see and what you see, could you perhaps post a screenshot of what you are seeing? That might help us point you in the right direction.

As an aside, have you verified that the account you are logging in with is the primary account and not itself a sub account?

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aharo1
Enthusiast - Level 1

Sure. Find it below:

image

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aharo1
Enthusiast - Level 1

I should add that the Community tab offers nothing but the ability to join forums, blogs, etc. And, yes, I am the primary  (and only) account user.

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JOSEm441
Specialist - Level 2

Your pic shows as a red circle on my machine, but have you cleared any stored passwords and or internet temp files then retried the login ? Make sure "Check for newer versions of stored pages" is set to "everytime" in IE 9  Internet options

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aharo1
Enthusiast - Level 1

Thank you. Working on that now.

The image was deleted because it showed personal info. I will send it again.

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aharo1
Enthusiast - Level 1

image

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JOSEm441
Specialist - Level 2

Excellent picture I see what your issue is. Do you have a Yahoo/ Verizon email account or is it a standard verizon account?

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aharo1
Enthusiast - Level 1

Standard Verizon account.

Cheer me up? I put some hours in on this today.

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somegirl
Champion - Level 3

@aharo wrote:

Standard Verizon account.

Cheer me up? I put some hours in on this today.


So the section for Manage Sub Accounts should be right between Account Settings and Notification Settings. Based on your screenshot, it looks like your account is not set up to allow sub accounts for some reason. This is going to be beyond the abilities of your fellow end users to fix.

You'll have to contact Verizon Tech Support and have them look into why you aren't set up to have sub accounts. They have several option on their Contact Us page. (I've had pretty good luck with live chat.) If first-level support doesn't see any reason for the issue, then they may have to send a ticket to the "OSC" group for investigation. Those tickets usually don't take more than 24-48 hours for resolution.

Sorry I don't have happier news. 😞

aharo1
Enthusiast - Level 1

Whoopie!

The chat people did walk me through it, and I'm good to go.

The essence of it is that I tried to go in in a way that did not have the required user ID (all of these stinking function areas for logging in. GRRRRRR).

So, using the live chat is the best way to go.

Thank you, all.

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