Sure. Find it below:
I already have 2 sub accounts which were created a year ago, I have tried creating another today, was on live chat for 2 hrs, let the tech access my computer. He was not able to help me, saying server must be down, try later. Although he told me that all was clear on his end, server wise. When I try to save the sub account, I get an error saying oops cannot save, resubmit or try later...well trying later hasn't worked...please help!!
i,m trying to setup an email account for my wife with no sucess
I've tried just about over 20 times since early January to set up a new subaccount but just got the spinning balls. I've called and been hung up by the so called tech help; I also declined to let them take over the computer and the tech help refused to initiate a help ticket for me. I've called and got a nicer tech help one time to tell me he had gotten many calls about this problem but all he could do was to have a tech help to call me back, which started the whole hanging up, refusing to help circle again. I have tried their buggy website using Mac, PC, IE, Firefox, Chrome, Safari, nothing worked. It's something wrong on their end but no one would bother to take the rein and get to the root of the problem. I prefer the simpler design & technology they used to have on their site. It was so easy and quick to look for things and set up subaccounts. Very frustrating.
Hello folks,
To add a sub-account, try the following steps:
Hope this helps!
Thank you 22Becca22 for detailing the steps in creating a subaccount. I can't speak for others who have tried but failed to create a subaccount. But for myself, I have done the EXACT same procedure over 20 times. The problem is, and always have been atter step 8, that is, after clicking the red SAVE button, the server, that is, the Verizon server, did not respond, the red spinning balls appears, that means that server has hanged. The balls kept spinning for over a minute, 5 minutes, 30 mintues. Usually, when one is to create an account, any account, in any website, one would get a message saying something to the effect of, "Congratulations, your account has been created." But I couldn't get past the non-responding server. So, why is Verizon's server not responding? That's the $100 question.
thanks for the step by step on how to create a sub email account. I have done that several times and configured my older sub account and the newer sub account cannot be accessed through log in. Tech support cannot figure it out even after i let them take over.
I am getting the same message after following the steps exactly and getting no warnings for each entry. After hitting the Save button the red window with
"Oops, looks like something couldn't be saved in our system. Please resubmit or try again later."
keeps appearing. I have tried this on windows 7 firefox and and Mac OSX10.6.8 Chrome.
I spoke with someone from Live chat yesterday and he got it working. The "trick" is to not use the usual verizon web site since they haven't figured out how to fix or test web pages yet, but instead go to
https://www22.verizon.com/ForYourHome/VZRepair/vziha/Service.aspx?ihaweb=EmailAddAdditionalAccount
which I am guessing is their old site? There doesn't appear to be any other way of getting to that site.
Anyway, it provides a different page for entering your info which worked fine.
That link does indeed exist, with a promising following screen, but that screen dumps me into the new Management page, which has no provision for subaccounts. This is getting to be a serious problem. Anybody got a new clue?
Aharo, if you go here https://www.verizon.com/ForYourHome/MyAccount/ngen/pr/user/profile.aspx you do you see a screen such as the one attached to this post?
IF not please try another browser ( I am using IE 9 and am logged in when I do this
Firefox wasn't giving me anything new, so I ran your link in IE. Lo and behold, I got a login to Community, which I had never seen before. So I logged in, and got the same screen I have been getting.
There is no "Subscriptions and bookmarks" tab. There is a "subscriptions and notifications" tab, which provides a set of sublinks entitled My Subscriptions, My bookmarks, and Options. Underneath none of these is anything like the screen you showed, or that provides any equivalent functionality.
I understand that there are some serious disconnects between the "New, Improved" Verizon Home page and the older version. Can you give me a link that leads to the older version?
Thank you.
(major piles of torn hair on the floor)
@aharo wrote:Firefox wasn't giving me anything new, so I ran your link in IE. Lo and behold, I got a login to Community, which I had never seen before. So I logged in, and got the same screen I have been getting.
There is no "Subscriptions and bookmarks" tab. There is a "subscriptions and notifications" tab, which provides a set of sublinks entitled My Subscriptions, My bookmarks, and Options. Underneath none of these is anything like the screen you showed, or that provides any equivalent functionality.
I understand that there are some serious disconnects between the "New, Improved" Verizon Home page and the older version. Can you give me a link that leads to the older version?
Thank you.
(major piles of torn hair on the floor)
There is no link to the older version. when Verizon updated their site, they updated it across the board. Since there seems to be a disconnect between what we see and what you see, could you perhaps post a screenshot of what you are seeing? That might help us point you in the right direction.
As an aside, have you verified that the account you are logging in with is the primary account and not itself a sub account?
Sure. Find it below:
I should add that the Community tab offers nothing but the ability to join forums, blogs, etc. And, yes, I am the primary (and only) account user.
Your pic shows as a red circle on my machine, but have you cleared any stored passwords and or internet temp files then retried the login ? Make sure "Check for newer versions of stored pages" is set to "everytime" in IE 9 Internet options
Thank you. Working on that now.
The image was deleted because it showed personal info. I will send it again.
Excellent picture I see what your issue is. Do you have a Yahoo/ Verizon email account or is it a standard verizon account?
Standard Verizon account.
Cheer me up? I put some hours in on this today.
@aharo wrote:Standard Verizon account.
Cheer me up? I put some hours in on this today.
So the section for Manage Sub Accounts should be right between Account Settings and Notification Settings. Based on your screenshot, it looks like your account is not set up to allow sub accounts for some reason. This is going to be beyond the abilities of your fellow end users to fix.
You'll have to contact Verizon Tech Support and have them look into why you aren't set up to have sub accounts. They have several option on their Contact Us page. (I've had pretty good luck with live chat.) If first-level support doesn't see any reason for the issue, then they may have to send a ticket to the "OSC" group for investigation. Those tickets usually don't take more than 24-48 hours for resolution.
Sorry I don't have happier news. 😞
Whoopie!
The chat people did walk me through it, and I'm good to go.
The essence of it is that I tried to go in in a way that did not have the required user ID (all of these stinking function areas for logging in. GRRRRRR).
So, using the live chat is the best way to go.
Thank you, all.
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