My web-based Verizon e-mail was infected. A viral e-mail was sent to everyone in my Sent folder that I had recently corresponded with. That is how I know it happened via the web-based access, because I have many more contacts in my computer's Outlook application. Also, at the time the viral e-mail was sent, I was at work, not at home on my home computer. I received one of the viral e-mails at work!!! I have been trying to find a contact e-mail to send this information to Verizon, but every time I click on a "Contact Us" link, it loops me back to the same page. This is EXTREMELY frustrating! Very bad customer service!! Does anyone have a good e-mail contact for Verizon web-based e-mail issues?
Also, if your online email has been compromised, you need to immediately change your password and secret question to something new and complex.