Cannot get email from Verizon servers thru Time Warner ISP

I've had Verizon for many years until a move took us to California where it was not an option in our area.  I purchased the email addresses from Verizon 3 years ago.  Everything has worked fine until 2 weeks ago when my wife and myself cannot access our emails anymore using our home network.  If we log onto any other network it works great.  I've called both Time Warner and Verizon (which is a customer service story in itself)  twice a day for two weeks and have gotten nowhere.  Each blames the other but I still don't have email.  I've changed my router to get another ip address with the same result.  I've performed traceroutes which have ended with a verizon server but I can't get anyone at verizon to tell me if it is the email server or not.  I've tried whitelisting the ip address.  I've tried removing and reinstalling the verizon email account in my Macbook.  Nothing works!   Lots of threads of people with the same problem but I can't find a soulution.  PLEASE HELP!!

1 Reply
Moderator Emeritus

Hi Kameraman1,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.