Cannot login to email
dkad260
Newbie

Hi, I'm helping an elderly woman who cannot access her verizon.net email. She cleared some history and was logged out.

Here's the problem, the validation code is being sent to her email that she cannot log into. Also, the cell # associated with the account does not have text service.

 

When we select chose another option, we get the "oops, something went wrong" message.

 

How can we get back into her email as she NEEDS her emails.

 

Thanks.

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1 Reply
Cang_Household
Community Leader
Community Leader

Verizon.net email belongs to AOL now. Verizon sold 90% of the Media Division, including AOL to Yahoo, so all support need to be provided from them.